Before You Buy
Whats your warranty?
All component including store bought accessories warranty 1 year. Battery: 2 years. All wearing parts are excepted. This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use.
What's your return policy?
MTNBEX Return Policy allows you to return your electric bicycle within 15 days from the date of delivery for a refund or exchange.
Will I receive the bike assembled?
Most part of the bike is pre-assembled, but you need to assemble front wheel, handle bar, pedal and head light(if applicable) to the bike, and we will provide the tools. Which will take 10-20 mins.
Does MTNBEX have a refer to friends program?
Yes! You will get 10% revi points on total referral sales when a customer makes a purchase through your affiliate link or use your coupon code. Your friend will get $50 discount. Every customer can earn points when they interact with our brand. Points can be redeemed for cash when shopping. For more details please click the Rewards button on right bottom of our website.
Where is the product shipping from? How long does it take?
MTNBEX ships from three warehouse in US to support each coastusing, based on product of your order and your delivery address. We cooperate with FedEx and UPS, ship separately according to the number of bikes and accessories you purchased. Usually you will receive items within 3-7 days，except for pre-sale items.
Where can i find my E-bike's serial number?
The serial number is engraved on the head tube of frame, which is below the handle bar.
Battery & Charging
Is the battery waterproof?
Yes, you can ride your MTNBEX bikes in light rain. All of our electric components are designed for water resistance. After wet riding, don't forget to wipe LCD display and battery to make them dry, otherwise overnight moisture sometimes hurt those electric parts.
However, it is not recommended to ride them through very heavy downpours, or through flooded streets when the crank and/or the motor can get splashed or even covered with water.
What to do if the battery cannot be charged？
Check whether the indicator light of the charger is displayed normally (red when charging, green when not charging/charging finished. Test the output voltage of the charger is greater than 48V with a multimeter.
If you still can't solve it after replacement, please provide a video showing that the battery cannot be charged, provide the order number and frame number, and contact after-sales.
How far can I go on the ebike on a full charge?
Up to 65 miles, more or less depending your riding style, level of pedal assist an/or throttle, rider weight, hills, and headwinds/tailwinds.
Riding on lower levels of pedal assist will maximize your battery's range. Riding on higher levels of pedal assist and aggressively using the throttle will drain your battery much quicker.
Is the battery removable? Is the battery locked？
Predator, Rebel and Runabout's batteries are removable, while Cheetah's not.
When I should change the battery of the e-bike?
Please charge the battery once it's under 25%. Storage the battery between 25% - 75% is the best practice to extend the lithium battery lifespan. Do not leave the battery under 32℉ or above 104℉.
Does the battery need to be charged after a long time without riding?
If you won't ride your bike for a while, charge the battery first, and then store it at a 25% - 75% charge level.
Throttle & Pedal Assist
What is pedal assist？How does it work?
Pedal assist is a bike feature that puts the power of the motor right in your pedal stroke.
Pedal assist can be activated by selecting a PAS level using the PAS selector buttons. The PAS selector buttons allow a rider to dial up a specific level of assistance from the motor between 1-5 on an LCD display. On PAS 0, our bike is totally like a traditional bicycle. When on PAS 0, neither pedaling nor twist the throttle will not get motor engaged.
What does pedal assist feel like?
The PAS is only active while the rider is pedaling. When a PAS level is selected, you will feel a boost of power from the mid motor when you start pedaling. It will be easier to get the bike moving and it will take less effort to keep riding. As you increase the PAS level, you will find it is even easier to ride to a higher speed.
Can I use the throttle the entire ride?
Yes, that is what it is there for! However, using the throttle the entire time will drain the battery much quicker, getting you only 20-30 miles on a full charge.
What is the highest speed the ebike will go?
It can go up to 31mph to ensure compliance with state and federal laws for bikes. The top speed limit may be lowered if needed to comply with local ordinance.
Components & Accessories
How to shift gears？
Do not attempt to shift up or down when at a complete stop. Only shift up or down while riding.
The button near the base of shifter is used to shift "up" and move the chain at the derailleur to a smaller cog every time it's pressed, making it easier to ride downhill.
The lever on the shifter is used to shift "down" and move the chain at the derailleur to a larger cog every time it's pressed, making it easier to ride uphill.
To shift up, begin pedaling, and press the button to shift into a higher gear. This will move the chain to a smaller cog on the derailleur with every button press.
To shift down, continue pedaling, and press the lever on the shifter to shift into a lower gear. This will move the chain to a larger cog on the derailleur with every lever press.